Archives: Conduct, practice and risk management

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LeO – complaints about delays

June 2025 | Conduct, practice and risk management

Practitioners may be somewhat surprised to note LeO’s latest ‘insight’ regarding complaints about third-party delays. LeO states: ‘Almost half of complaints made to the Legal Ombudsman each year are about communication and delay. And one of the most common features in complaints about delay is whether a service provider is responsible for, or could have …

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LSAG guidance – updated

May 2025 | Conduct, practice and risk management

The latest version of the LSAG guidance has been issued, published on 23 April 2025. It is required reading for all MLROs, firm leaders and anyone involved with AML issues or responsibilities. There is a useful schedule of 2025 amendments and updates starting on page 221 of the LSAG guidance. Notable changes include: ‘Para 4.7 …

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